Phoenix Law is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us when using our website.

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Collection of Personal Information:

We may collect personal information from you when you visit our website, and/or contact us through our online forms. This information may include, but is not limited to, your name, contact details, email address, and any other information necessary so that we may assist you. We may also ask for information relating to individuals or organisations who are not our clients, if their information is relevant to your matter. An example of this may be your children or your employer.​

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Use of Personal Information:

• Providing legal advice and services

• Responding to your enquiries

• Managing and maintaining our client relationships

• Complying with legal obligations

• Improving and customising our website and services

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Disclosure of Personal Information:

Your personal information is strictly confidential, and we would never share your personal details or the particulars of your matter with anyone, unless they were:

• Legal professionals involved in your matter and support staff within our firm

• Service providers who assist us in delivering legal services

• Regulatory authorities and law enforcement agencies as required by law

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Security of Personal Information:

We take reasonable steps to ensure the security of your personal information. This includes implementing appropriate physical and electronic measures to safeguard and secure the information we collect. All paper-based files stored in our office are locked away, and access is restricted from clients, service people, and anyone else who is not a member of staff. Electronic files are stored on secure devices with protective software. At the end of your matter, hard copy files are archived and can be kept for 7 years, and disposing of hard copy files sees them safely destroyed. 

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Access and Correction:

You have the right to access and correct the personal information we hold about you. If you would like to request access to or correction of your personal information, please contact us on (02) 4244 8462 or email reception@phoenixlaw.net.au

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Cookies and Tracking:

Our website may use cookies and other tracking technologies to enhance your experience. You can adjust your browser settings to disable cookies, but please note that some features of our website may not function properly without them.

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Changes to the Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the date of the last update will be indicated.

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Last updated: 16 February 2024